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Communication Skills within a Care Setting

Target Group

Desirable for frontline care staff in both adult social care and health, Independent sector and carers


Course Description

This course covers the different aspects of communication that include, verbal/non-verbal, written, interpersonal contact both via telephone or face-to-face with service users, managers, other professionals, family members, carers and members of the public. It also gives an awareness of the legal framework surrounding written records, case notes and confidentiality. It aims to provide an appreciation of the impact and purpose of effective communication. Participants will have the opportunity to practice techniques and approaches.  This course is mapped to Standard 6 of The Care Certificate, Communicate.


By the end of the session the participants will be able to:

  • Recognise the importance of effective communication by examining the differing impacts of effective and non-effective communication on others

  • Meet the communication and language needs by examining the purpose behind communications and whether these have been fulfilled

  • Develop a range of communication methods and styles with regards to appropriate use of language, terminology and formal expression
  • Recognise the responsibility of generating written notes/records and the impact that may have on the service user concerned with regard to the Data Protection Act 1998 regulations and the Care Quality Commission guidelines

  • Establish an appreciation of the significance of accurate and prompt relaying of all telephone communications within an organisationProvide an overview of the legal requirements of accurate, relevant and up to date information concerning service users within a care setting

  • Be aware of principles and practices relating to confidentiality



This course dated 25/11/2019 - 25/11/2019 has now ended.

© St.Helens Council 2020